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SAP C-C4H47I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Leads and Opportunity Management: The topic Leads and Opportunity Management deals with sub-topics of Leads and Opportunities. It also discusses Forecast Tracker and Pipeline.
Topic 2	Master Data: The topic of mastering data delves into the maintenance of Products, Registered Products, and Pricing. It also focuses on the maintenance of Individual Customers, Contacts, and Accounts.
Topic 3	Introduction to SAP Sales Cloud Version 2: This topic discusses the discovery of the main features and the available integration scenarios. It also familiarizes you with SAP Sales Cloud Version 2.
Topic 4	SAP Sales Cloud Version 2 in App and Side by Side extensibility: In this topic, you face questions related to In App extensibility. Furthermore, it also discusses side-by-side alternatives.
Topic 5	Machine Learning: The sub-topic of the Machine Learning topic is using ML in SAP Sales Cloud Version 2.
Topic 6	General, Company, Users and Control Settings: The topic focuses on the management of General settings and the creation of Employees, and Users. It also discusses Business roles such as Organizational structure and authorizations.
Topic 7	Set-up of sales-specific capabilities: It focuses on setting up of sales-specific capabilities, integration of TeamZ, and configuration of Leads. Furthermore, it discusses Pipeline management, Forecast Tracker, Email Channel, and Activities.

SAP Certified Application Associate - SAP Sales Cloud Version 2 Sample Questions (Q76-Q81):

NEW QUESTION # 76
How can you prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2? Note:
There are 2correctanswers to this question.

A. By scheduling the dedicated auto sign out background job
B. By setting up the auto log off time
C. By using the auto sign out, users are automatically logged off
D. By assigning security policies to end users

Answer: A,C

Explanation:
Inactive users are users who have not logged in to the system for a long time or have never logged in. They pose a security risk as they may have outdated or unauthorized access to the system. To prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2, you can use the following methods:
* By using the auto sign out, users are automatically logged off after a specified period of inactivity. This prevents unauthorized access to the system by someone who may use the user's device or session. You can configure the auto sign out time in the Security Policy settings.
* By scheduling the dedicated auto sign out background job, you can automatically deactivate the user accounts that have not logged in for a certain number of days. This reduces the number of inactive users in the system and frees up the licenses for other users. You can schedule the auto sign out background job in the Administrator work center. References = Security Guide for SAP Sales Cloud Version 2, page
15-16. User Management in SAP Sales Cloud Version 2, 1:40-2:00. Inactive User Accounts - Risks and Best Practices.

NEW QUESTION # 77
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.

A. Download Accounts using the Data Export Tool
B. Configure Customer Insights
C. Merge similar Accounts
D. Upload Accounts using the Data Import Tool
E. Maintain Individual Customers

Answer: C,D,E

Explanation:
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2

NEW QUESTION # 78
As a Sales Manager, you have created multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue. Where would you find the Playbooks applied for the newly created Opportunity?

A. Progress bar
B. Overview
C. Planned Activities
D. Timeline

Answer: B

Explanation:
As a Sales Manager, when you create multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue, you would find the Playbooks applied for the newly created Opportunity in the Overview section. The opportunities in this Playbook are assigned based on the expected revenue being greater than
100.000 USD. As a result, any newly created Opportunity associated with an expected revenue greater than
100.000 USD will automatically receive suggestions from the Playbook

NEW QUESTION # 79
Which of the following steps are part of call list configuration? Note: There are 3correctanswers to this question.

A. The sales manager creates call list categories.
B. The administrator creates call list categories.
C. The sales manager creates call lists.
D. The administrator creates call lists.
E. The sales manager creates copies of call lists.

Answer: A,B,C

Explanation:
Call list configuration is a process that enables sales representatives to manage outbound calls to customers or prospects using SAP Service Cloud Version 2. Call list configuration involves the following steps:
* The administrator creates call list categories: Call list categories are used to group call lists based on different criteria, such as product, industry, or region. The administrator can create call list categories using the fine-tuning activity Configure Call List Categories. In this activity, the administrator can define the name, description, and color of each call list category, and assign them to business roles or organizational units.
* The sales manager creates call lists: Call lists are used to store the details of the customers or prospects that need to be contacted by sales representatives. The sales manager can create call lists using the app Call Lists. In this app, the sales manager can enter the name, description, and category of the call list, and add accounts or contacts to the call list. The sales manager can also assign the call list to a sales representative or a team, and set the start and end dates for the call list.
* The sales manager creates call list categories: Call list categories are also used to filter the accounts or contacts that can be added to a call list. The sales manager can create call list categories using the app Call List Categories. In this app, the sales manager can define the name, description, and color of each call list category, and specify the conditions that the accounts or contacts must meet to be included in the call list category. For example, the sales manager can create a call list category for customers who have purchased a certain product in the last six months.
* The administrator creates call lists: This step is not part of call list configuration. The administrator does not create call lists, but only configures the call list categories and the integration with SAP Contact Center or third-party telephony systems.
* The sales manager creates copies of call lists: This step is not part of call list configuration. The sales manager does not create copies of call lists, but only creates new call lists or edits existing call lists.
References = Configure Call Lists, Configure Call List Categories, Call Lists, Call List Categories

NEW QUESTION # 80
Which template types are available to use when creating email templates in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.

A. Signature
B. Request
C. Campaign
D. Complaint
E. Response

Answer: A,C,E

Explanation:
Email templates are used to send personalized and consistent emails to customers or prospects. SAP Sales Cloud Version 2 supports three types of email templates: Response, Signature, and Campaign. Response templates are used to reply to customer inquiries or requests. Signature templates are used to add a professional signature to the email. Campaign templates are used to create and execute email campaigns for marketing or sales purposes. Complaint and Request are not valid template types in SAP Sales Cloud Version
2. References = Use E-Mail Templates for Sales Campaigns | SAP Help Portal, Solved: S/4 Hana Cloud - APP
- Maintain Email Templates - SAP Community, Configuring Email Templates - SAP Customer Data Cloud

NEW QUESTION # 81
......

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C-C4H47I-34 PRACTICE MATERIALS & C-C4H47I-34 TEST TORRENT & C-C4H47I-34 PASS KING

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