NEW SALESFORCE SERVICE-CLOUD-CONSULTANT TEST PRACTICE - UPDATED SERVICE-CLOUD-CONSULTANT DUMPS

New Salesforce Service-Cloud-Consultant Test Practice - Updated Service-Cloud-Consultant Dumps

New Salesforce Service-Cloud-Consultant Test Practice - Updated Service-Cloud-Consultant Dumps

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To prepare for the Salesforce Service-Cloud-Consultant Exam, candidates must have hands-on experience with the Salesforce Service Cloud platform and have a deep understanding of customer service best practices. Salesforce provides a variety of training resources and study materials to help candidates prepare for the exam, including online courses, study guides, and practice exams. With proper preparation and study, candidates can pass the Salesforce Service-Cloud-Consultant Exam and become certified as a Salesforce Certified Service cloud consultant, which can open up new career opportunities and help them stand out in the Salesforce ecosystem.

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Salesforce Certified Service cloud consultant Sample Questions (Q120-Q125):

NEW QUESTION # 120
UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status
of those inquiries, and View their contact information. To meet these requirements, which type of portal
license would be most appropriate for the customers?

  • A. Enterprise admin
  • B. Sites
  • C. Partner portal
  • D. Service Cloud portal (Customer Community)

Answer: B


NEW QUESTION # 121
When support agents are working on a case, the support manager at universal containers wants the agents to see the case number, case subject, and case description in the case highlights panel.
How can a Consultant implement the functionality with configuration?

  • A. Add the fields to the page layout and add the fields to the highlights panel.
  • B. Remove these fields from the page layout and add the components to the highlights panel.
  • C. Add these fields to the page layout and add the components to the highlights panel
  • D. Remove these fields from the page layout and add the fields to the highlights panel

Answer: A


NEW QUESTION # 122
A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. However, customers that have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

  • A. Einstein Next Best Action
  • B. Einstein Reply Recommendations
  • C. Validation Rules
  • D. Service Analytics Predictions

Answer: D


NEW QUESTION # 123
A company receives support requests through a variety of email addresses and web forms for different parts of
the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate
representatives?

  • A. Escalation Rules, Queues, Chatter Groups, Omni-Channel
  • B. Case Assignment Rules, Queues, Public Groups, Omni-Channel
  • C. Case Assignment Rules, Queues, Chatter Groups, Live Agent
  • D. Escalation Rules, Queues, Public Groups, Live Agent

Answer: B


NEW QUESTION # 124
Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.
Which strategy should a consultant recommend?

  • A. Set up assignment rules and case queues.
  • B. Set up escalation rules.
  • C. Set up self-service Knowledge.

Answer: C

Explanation:
To address a high call abandonment rate using Service Cloud Voice, setting up a self-service Knowledge base is a strategic recommendation. By providing customers with access to a Knowledge base, they can find answers to their queries without waiting in call queues, reducing the volume of calls and, consequently, the abandonment rate. This solution enhances customer experience by offering immediate self-help options while optimizing call center operations.


NEW QUESTION # 125
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